Modern Alternative
Tidio relies on rigid, manual, block-based flow builders that break whenever your products change. Sentrup replaces flow charts with modern AI that reads your docs and answers questions automatically.
Building chatbots in Tidio means drawing hundreds of custom logic gates and path connectors. If your shipping rates or pricing guidelines change, you have to find and update every single visual block.
With Sentrup, you simply upload your PDFs or point our web crawler to your site URLs. Our vector search handles the rest, dynamically extracting the correct answers directly from your source documents.
Tidio is built purely for chat conversations and simple lead collection. It has no native mechanism for real-time calendar availability or client appointment booking.
Sentrup integrates directly with Google Calendar and Microsoft Outlook, letting the AI book meetings, product demos, and consultations right inside the chat window.
| Feature | Sentrup | Tidio |
|---|---|---|
| Support Engine | AI Knowledge Base & Vector Search | Manual Visual flow-charts & simple bot rules |
| Calendar Synchronicity | Native Google & Outlook Sync | Not supported natively |
| Knowledge Ingestion | Instant crawl / PDF upload | Manual text articles |
| Setup Maintenance | Zero-maintenance automatic updates | High maintenance as website policies change |