Our Manifesto
Engineered forcustomer action,not just chitchat.
Most companies build chatbots to deflect conversations. We build agentic systems to process support workflows. Sentrup was born out of frustration with tools that look modern but leave the hard work to your human agents.
What We Hate
- →Generic ChatGPT wrappers that invent fake refund policies.
- →Infinite loop chat blocks that prevent talking to a real human.
- →Chat widgets that load 3MB of JavaScript and slow down websites.
- →Manual follow-ups, copy-pasting customer details, and booking chaos.
What We Build For
- ✔Retrieval-Augmented (RAG) truth—only answering from verified documents.
- ✔Zero-delay escalation routing with packaged transcript history.
- ✔Lightweight client widgets rendering in under 2 seconds.
- ✔Interactive booking synchronizations with buffer guardrails.
Meet the Sentrup Orchestrator Team
Our core architecture is not a monolithic program—it is a network of specialized, self-correcting agents coordinating to run your support.
Agent Router
Intercepts incoming customer queries across phone calls and web chat. Scans user history, scores urgency, and routes to the right agent.
Voice Call Agent
Answers inbound phone calls with human-like voice synthesis, checks live calendar availability, and performs live call transfers to human desk lines.
Agent Knowledge
Indexes your documentation into isolated vector embeddings. Executes semantically isolated lookups in under 100ms.
Agent Scheduler
Integrates with Google Calendar APIs. Translates user timezones, calculates notice buffers, and handles confirmation workflows.
Agent Escalation
Bridges the gap. When a ticket matches high risk thresholds, it blocks the AI, packages context, and alerts active human support queues.
What we believe
Augmentation beats Replacement
The goal of support AI is not to make human support extinct. It is to free human operators from copy-pasting FAQ links, enabling them to close high-value sales deals and resolve complex accounts.
Absolute Context Integrity
A conversation without databases is just chitchat. Support agents must integrate with CRM and billing layers. Without account history and context, automation is just another name for frustration.
Zero Latency Support
If an AI takes 15 seconds to reply, it fails. We optimize database routing and vector lookups to guarantee response speeds under 3 seconds, 24/7/365, without queue bottlenecks.
Deploy agentic support on your site today
Seed your knowledge base, connect your Google Calendar, and let our agents orchestrate your ticket queue in under 10 minutes.