Pricing that scales with support volume
Choose standalone Web Chatbot, standalone AI Voice Calling, or the All-in-One Suite.
$0
Start capturing leads and automating simple website support queries.
- ✓100 web conversations
- ✓1 chatbot
- ✓1 knowledge base
- ✓Sentrup branding
$29
For early teams capturing leads and validating AI web support.
- ✓500 web conversations
- ✓3 knowledge bases
- ✓Basic analytics
$99
For businesses handling steady inbound tickets and website bookings.
- ✓3,000 web conversations
- ✓Multiple workflows
- ✓Remove branding
- ✓Advanced analytics
$249
For high-volume web operations requiring team inboxes & CRM sync.
- ✓10,000 web conversations
- ✓Team members & inbox
- ✓CRM integrations
- ✓SLA support
Custom
Custom web solutions for large organizations and specific needs.
- ✓Unlimited seats
- ✓SSO & SAML
- ✓Dedicated support
- ✓Custom integrations
💬 Web & Voice Overages
For Web Chatbots, manually purchase add-on blocks (+500 chats for $5), or enable Auto-pay with configurable safety limits. For AI Voice Calling, extra minutes are billed at $0.20/min. You will always be notified when nearing limits.
🟢 WhatsApp Add-on & Rates
WhatsApp integration is unlocked for $0/mo extra on any paid Voice plan. Usage is 100% pay-as-you-go from chat #1: $0.03/service chat, $0.06/marketing chat, $0.03/utility, and $0.025/auth. Protected by a $20 auto-billing threshold.
Frequently Asked Questions
What counts as a conversation?
A conversation is one chat session started by a visitor on your website. It can contain multiple messages. Each new session opened by a visitor counts as one conversation toward your monthly limit.
What happens if I exceed my conversation limit?
On paid plans, you can choose how to handle overages. You can manually purchase add-on blocks of conversations (+500 for $5 or +1000 for $10), or you can enable "Auto-pay" to automatically cover overages at $0.01 per conversation with a configurable safety limit. If no overage option is selected, new conversations will be paused until the next billing cycle. You will receive email warnings at 80% usage.
Can I just stay on the Starter plan and pay for overages forever?
Yes, you can stay on the Starter plan and cover overages. However, upgrading to the Growth plan is required if you want to unlock advanced features such as removing the "Powered by Sentrup" branding, using multiple workflows, and accessing advanced analytics.
How do I cancel my subscription?
Yes. You can cancel your subscription at any time from your billing settings. You retain access until the end of your current billing period. No cancellation fees.
Is there a free trial?
We offer a free-tier plan with up to 100 conversations per month, no credit card required. Paid plans do not have a free trial, but you can cancel or downgrade at any time to avoid future billing.
Do you offer annual billing?
Yes. Annual plans are available at a discount. Contact us at support@sentrup.com to set up annual billing.
Turn support
into a growth engine
Faster answers keep customers engaged, reduce operational drag, and stop high-intent leads from dropping out while they wait for a reply.