Getting Started
Sentrup Documentation
Welcome to the Sentrup documentation hub. Sentrup is a comprehensive AI-powered customer support platform that provides businesses with instant chat widgets, document-backed vector search, calendar-synced scheduling, and smooth human escalation logic.
Platform Overview
Sentrup acts as an intelligent first line of response for your website visitors. By deploying our lightweight JavaScript chat widget, you can answer up to 70% of repetitive questions instantly, schedule bookings directly from conversation context, and route high-priority tickets to human support staff.
1. Embed Widget
Copy and paste our script tag into your HTML. The chat widget appears instantly, complete with custom themes, colors, and auto-greetings.
Read widget integration guide →2. Upload Documents
Supply PDFs, text documents, or FAQs to build your knowledge base. Sentrup uses advanced vector search to fetch contextually accurate answers.
Read knowledge base guide →3. Connect Calendar
Sync Google Calendar or Outlook Calendar. The AI automatically schedules appointments, checks for conflicts, and issues email confirmations.
Read calendar sync guide →4. Live Agent Escalation
Define fallback confidence thresholds. When queries exceed AI understanding, the widget shifts to human support, keeping conversation transcripts intact.
View escalation options →Need Developer Support?
Our team is available 24/7 to help you structure your knowledge documents, customize the embed code, or build bespoke calendar logic.