ROI & Operations Analysis
AI-powered customer support is not about replacing your team. It is about deflecting repetitive Tier 1 tickets so your human agents can focus on high-value client tasks.
| Metric | Sentrup AI Assistant | Human Agent Only |
|---|---|---|
| Response Speed | < 2 seconds (Instant) | Minutes to hours (depending on queue) |
| Operational Window | 24/7/365 coverage | Typically business hours (9-5) |
| Monthly Support Cost | Starting at $29/mo flat rate | $3,000+ per agent per month |
| Deflection Efficiency | Up to 70% of support queries | 0% deflection (all tickets manual) |
| Complex Queries | Escalates with full transcript history | Excels at nuanced resolving |