ROI & Operations Analysis

AI support that works alongside your human team

AI-powered customer support is not about replacing your team. It is about deflecting repetitive Tier 1 tickets so your human agents can focus on high-value client tasks.

Start FreeCalculate Savings

Support Cost & AI ROI Calculator

Input your team size, salary ranges, and ticket volume to see how much human capital you can recover.

📊Your Support Audit

3 FTE

Total full-time equivalents in support role.

$40,000/yr
1.40x

Salary + taxes, health insurance, software licenses, desk space, overhead.

70%

Queries automatable using knowledge base (FAQs, shipping, returns, order status).

3,000 / mo
Net First-Year Savings
$114,877

By automating 70% of repetitive queries, you recover roughly 2.1 FTEs of human labor capacity and cut query response times to under 3 seconds.

First-Year ROI4219%
Payback Period0.2 months

Current Cost Structure

$168,000/yr
  • Support Headcount:3 agents
  • Fully Loaded Cost per Agent:$56,000
  • Fully Loaded Cost per Ticket:$4.67

With Sentrup AI Support

$53,123/yr
  • Sentrup Plan (Growth):$1,188
  • Gemini Flash Token Costs:$35
  • Rerouted Human Support:$50,400

Cost Comparison: Next 3 Years

Human Support Only (3-Year Total)$529,200
Sentrup AI + Human Support (3-Year Total)$156,369
💰 Over 3 years, you save $372,831 in direct overhead!
Implement This Support System

Deployable on your website in under 1 hour. No coding required.

Operational Efficiency Comparison

MetricSentrup AI AssistantHuman Agent Only
Response Speed< 2 seconds (Instant)Minutes to hours (depending on queue)
Operational Window24/7/365 coverageTypically business hours (9-5)
Monthly Support CostFree plan / paid from $29/mo$3,000+ per agent per month
Deflection EfficiencyUp to 70% of support queries0% deflection (all tickets manual)
Complex QueriesEscalates with full transcript historyExcels at nuanced resolving