Refund Policy

Last updated: May 24, 2026

Overview

Sentrup is a subscription-based SaaS product. We want you to be satisfied with your purchase. This policy explains when refunds are available and how to request one. All billing is handled by Paddle, our Merchant of Record.

No Refunds Policy

Sentrup offers a free-tier plan so you can evaluate the platform and its capabilities before deciding to upgrade. Because we provide this free tier, we do not offer refunds, money-back guarantees, or trial periods for our paid subscriptions. All sales are final.

Subscription Renewals & Cancellation

Your subscription will automatically renew at the end of each billing cycle (monthly or annually) unless you cancel it. To avoid future billing, you must cancel your subscription before your next renewal date from your dashboard billing settings.

Cancelling your subscription stops future automatic renewal charges. You will retain access to the Service and all features corresponding to your paid plan until the end of your current active billing period. We do not provide prorated refunds or credits for unused time, downgrades, or remaining days in a billing period.

Exceptions

Refunds or credits may be considered solely at our discretion under the following limited circumstances:

  • You were charged due to a documented technical billing error on our part
  • The Service experienced prolonged, unscheduled downtime or outages that materially prevented platform usage
  • You were charged after successfully submitting a cancellation request

Each exception request is reviewed on a case-by-case basis. We reserve the right to decline refund requests that do not meet these criteria.

Annual Plans

Annual subscriptions are billed upfront for the entire year and are non-refundable. If you cancel your annual subscription, you will continue to have access to the platform for the remainder of your annual term, but no prorated refund will be issued.

How to Request a Refund

To request a refund:

  1. Email us at support@sentrup.com
  2. Include your account email address and the reason for your request
  3. We will respond within 2 business days
  4. Approved refunds are processed by Paddle and typically appear within 5–10 business days depending on your payment method

Contact

For billing or refund questions, contact us at support@sentrup.com.