Automatecustomer supportwithout losing trust
AI-powered website support for businesses that want faster replies, better booking flow, fewer repetitive tickets, and a clean human handoff when it matters.
What is Sentrup?
Sentrup is an AI-powered customer support platform that automates website chat, knowledge base retrieval, and scheduling workflows. It integrates vector-search retrieval to deliver instant replies based on custom documents, handles calendar availability sync, and routes complex queries to human support agents seamlessly.
Built for teams who need
faster support without chaos
Same product, different playbooks: clinics, service teams, and agencies all get a support layer that feels immediate and organized.
AI support your customers actually trust
Trust Is Hard To Earn
One wrong answer can end a client relationship. Sentrup keeps your reputation intact.
Stop Your Chatbot From Lying
Hallucinating AI ruins client trust. It is time for evidence-backed support.
No Hallucinations, Just Facts.
Ground your AI in your own data for total accuracy and client trust.
Trust Every Response.
Every answer is 100% document-backed. Zero guesswork.
Seamless Human Handoff.
When AI isn't enough, conversations route to your team with full context.
The support suite
A complete toolset designed for customer support, seamless appointment handling, intelligent knowledge retrieval, and precise escalation control.
Pricing that scales with support volume
Start lean, prove ROI, then increase conversations, tenants, and automations as usage grows.
$0
Start capturing leads and automating simple support queries.
- ✓100 conversations
- ✓1 chatbot
- ✓1 knowledge base
- ✓Sentrup branding
$29
For early teams capturing leads and validating AI support.
- ✓500 conversations
- ✓3 knowledge bases
- ✓Basic analytics
$99
For businesses handling steady inbound tickets and bookings.
- ✓3,000 conversations
- ✓Multiple workflows
- ✓Remove branding
- ✓Advanced analytics
$249
For high-volume operations requiring advanced integrations.
- ✓10,000 conversations
- ✓Team members
- ✓Integrations
- ✓SLA support
Custom
Custom solutions for large organizations and specific needs.
- ✓Unlimited seats
- ✓SSO
- ✓Dedicated support
- ✓Custom integrations
Flexible Overages
On paid plans, you can safely handle traffic spikes with our flexible overage options. Manually purchase conversation add-on blocks (+500 for $5), or enable Auto-payto automatically cover overages with a set safety limit. You will always be notified when nearing your limits.
STOP LOSING LEADS.
START RESOLVING FASTER.
Launch your support widget, train it on your knowledge base, and let your team focus on the conversations that truly need them.
FAQ: support,
safety, and handoff
Common questions about implementing AI support: accuracy, brand voice, escalation protocols, and multi-tenant control.
Try nowWill the AI answer from our real business information?
Yes. You upload your documents and FAQs, and the assistant retrieves answers from that knowledge base instead of replying generically.
What happens when a customer needs a human?
The system can escalate to a human agent, preserve the transcript, and hand over the context so the conversation does not restart from zero.
Can it help with bookings and appointment questions?
That is one of the main use cases. The platform is built to handle scheduling flows, availability questions, and confirmations.
Can I use this for multiple businesses or clients?
Yes. The platform is multi-tenant, so each tenant can have separate branding, documents, analytics, and support activity.
What is AI customer support automation?
AI customer support automation is the use of natural language processing and machine learning models to answer user queries, schedule calendar events, and retrieve documentation from a custom knowledge base automatically.
How does AI vector search ensure accurate answers?
Vector search indexes your business documents (like PDFs, TXT files, and FAQs) as numerical vector embeddings. When a customer asks a question, the AI retrieves only the most semantically relevant sections and uses them to formulate an accurate answer, preventing hallucinations.
How does Sentrup deploy and embed the chat widget?
Sentrup provides a lightweight JavaScript widget snippet that can be embedded on any website. You can customize the widget theme, greeting text, and routing rules directly from your dashboard.
Does Sentrup replace human support agents?
No. Sentrup is designed to handle repetitive Tier 1 support questions, booking requests, and information retrieval, which deflects up to 70% of support volume. When a query is complex or high-priority, the system cleanly escalates the conversation to a human support agent with full transcript history.
Turn support
into a growth engine
Faster answers keep customers engaged, reduce operational drag, and stop high-intent leads from dropping out while they wait for a reply.